Kent Extinguisher Service And Sales

 
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Complaints Procedure

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Company Details
 
Kent Extinguisher Service And Sales c/o LHC Fire Protection
39 Hodgson Crescent
Snodland
Kent
ME6 5NR
 
www.kentextinguisherservice.co.uk
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Complaints Procedure

Prada SpA, the struggling Italian luxury-goods maker listed in Hong Kong, plans to introduce more lower-priced handbags and double its online business as it seeks to reverse two years of stagnant replica handbags sales. The Milan-based company will also close stores and narrow the spread on prices of new products between regions to about 10 percent, Strategic Marketing Director Stefano Cantino said in an dior replica investor presentation Monday in New York. Prada needs to kick-start growth after posting its lowest profit in five years. While all luxury-goods companies have been hurt by collapsing demand in China, the strong dollar and the gucci replica handbags terrorist attacks in Europe, the Italian company has been hit harder than most. That's partly because its handbags are too expensive and it's been too slow to invest online, according to Sanford C. Bernstein analysts. Prada plans to cheap ray ban sunglasses double its e-commerce sales over the next two years by increasing the number of categories it offers online, particularly shoes, and expanding its social media activities, Cantino said. Prada doesn't plan to sell clothing over the Internet, preferring instead to direct consumers to the company's 618 stores, he said. It will be on Snapchat Inc. by October, the executive said.
 

COMPLAINTS PROCEDURE

 

1.       SCOPE

 

ii.     All Customer complaints with regards to products supplied or service given will be recorded together with actions taken to rectify through to the final stage of Customer satisfaction.   

 

2.       PROCEDURE 

 

 i   A Complaints Book is provided for this purpose which is in duplicate. 

ii.     On receipt of a customer complaint by telephone or letter the following details are recorded on message pad and in complaints register. All customers must be contacted regarding the complaint within 5 days.

a.       Date and time of call.

b.      Customer Name and Address.

c.       Name of the caller.

d.       Nature of complaint in detail.

e.       Name of Staff Member taking the call. 

iii.                           Customer is assured of our immediate attention and told that the matter will be investigated by one of the Partners. 

iv.                          The top copy is immediately passed to a Partner in the office or details are given over the phone after the office has telephoned him. 

 

3.      Any Complaint is treated with the utmost urgency (first contact to customer by ourselves must be with 5 days) and will be pursued until the customer is happy with the outcome. 

 

4.      On completion the full details will be entered on both copies and the top copy filed for reference, wherever possible the customer will be asked to confirm in writing that the complaint has been handled to his complete satisfaction. 

 

5.      Any correspondence referring to the complaint will be filed with the office copy. 

 

6.      Disciplinary action may be required and details of this will also be filed with the complaint paperwork as well as in the individuals Quality File. 

 

7.      Should a Supplier be involved further action is taken and all correspondence filed with the top copy. 

 

8.      The final outcome is recorded in the Complaints book and file.

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